FREQUENTLY ASKED QUESTIONS

With NURACAR there are no unpleasant surprises

What is included in Nuracar′s Prices?

The vehicle is covered by fully comprehensive insurance CDW (Collision Damage Waiver). Included in our prices you have: insurance with no excess. Unlimited mileage, local taxes and breakdown assistance should it be necessary.

 

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.

 

Do I need a credit card to make my booking?

Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa, Master card, and AMEX.

 

Are there age restrictions for renting a car?

One year driving license minimum experience. Minimum Age: 21 years old. "Young Driver" 1 year minimum experience. Supplement for drivers between 21 and 27 years old is 20€. 

 

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver.

 

Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

 

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 

Fuel Policy

NURACAR does not charge gas or refuel in advance. The car is delivered full and returned full or the other option is to return the same deposit is delivered.

 

Which documents do I need to receive my car?

Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.

 

Can I return the car in a different place than I received it?

Yes. You should indicate this when booking, as lond as it is included in the ares that we operate.

 

How can I cancel my reservation? Is there any penalty for canceling?

Simply calling our telephone +34 971 38 77 30 or sending an e-mail to reservasonline@nuracar.com

Cancellations without penalty must be made with a minimum of 48 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:

 

Between 48 and 24 hours will be paid 75% of the total agreed price.

Less than 24 hours shall be paid 100% of the total agreed price.

 

Will I receive my car in the Airport?

Yes. You can pick up the car in Aeroport Parking 1, at the left side there is a meeting point. You will find one of our professionals. We delivery the car without queuing.

 

 

MAPA PARKING AEROPUERTO